Support

Email support@fluveo.com and we will help you. One address covers every store and every question: an API error, a payment, a payout, your keys or your account.

What to send#

So we can answer on the first reply, include:

• your store's id (mch_..., the id of GET /v1/account) or the email you sign in to the Dashboard with;
• the request that failed: the method and path, such as POST /v1/payment_intents, and the time you sent it;
• the error's request_log_url, or the Request-Id header of the answer (req_...), and the error's type, code and message;
• the ids of the objects involved, such as pi_..., ch_... or po_....

Never send a secret key, a card number or a card's security code. If a secret key leaked, rotate it with Now in the Dashboard before you write. See Authentication.

Before you write#

• Errors lists every error the API answers and what to do about each.
• Authentication covers keys and the Authorization header.
• Testing lists the test values and what each one does.
• Request logs show each call your store made, what it sent and what it got back.